Shipping policy
At Lorey New York, we're proud to serve customers across the United States with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favorite fashion finds.
1. General Shipping Information
We currently ship throughout the United States.
Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order.
2. Processing Time
Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and holidays.
During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.
3. Shipping Rates
Free Shipping – We offer free shipping on all orders, with no minimum purchase.
4. Estimated Delivery Times
Here's what to expect once your order is processed:
- Processing Time: 2–3 business days (Monday to Friday)
- Transit Time: 4–9 business days (Monday to Friday)
- Total Delivery Time: 6–12 business days
- Order Cutoff Time: 6:00 PM
- Time Zone: (EDT) Eastern Daylight Time – New York
Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.
5. Shipping Restrictions
We do not ship to PO Box addresses, military addresses (APO/FPO/DPO) or restricted areas. Certain items may be subject to shipping restrictions depending on United States-specific regulations or carrier restrictions.
6. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.
7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately by email: info@lorey-newyork.com we will work with the carrier to investigate the problem and find a solution as soon as possible.
8. Shipping Policy Update
We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: 01/20/2026)
Contact information Lorey New York
E-mail Address: info@lorey-newyork.com
Phone number: +1 332 255 5407
Store name: Lorey New York, Warehouse address: 656 Canion St,
Austin, TX 78752, USA
Business name: E-com MM
Company Registration Number: 97783021
Business Address: Sparrenweg 27,
4814AT Breda, Netherlands
Customer service available hours
Operating Hours (Monday to Friday):
09:00 AM to 5:00 PM (EDT) Saturday and Sunday: Closed