Faq
- What does Lorey New York sell? Lorey New York specialises in premium women's sandals — thoughtfully designed pieces available in a variety of styles and colours, crafted to complement your wardrobe with elegance and everyday versatility.
- Do you offer free shipping? Yes! We offer free shipping on all orders within the United States.
- How long does delivery take? Orders are processed within 2–3 business days. After dispatch, transit takes approximately 4–9 business days (Monday–Friday), for a total estimated delivery time of 6–12 business days.
- How do I track my order? Once your order is dispatched, you'll receive a tracking number by email. You can also use our "Track Your Order" page on the website to follow your shipment in real time.
- What is your return policy? You have 30 days from the date of delivery to return a product. Please refer to our Return & Refund Policy for full details on eligibility and the returns process.
- How do I initiate a return? To start a return, contact our customer service team at info@lorey-newyork.com or call +1 332 255 5407 within 30 days of receiving your order.
- Are my payment details secure? Yes. All payment information is encrypted using industry-standard security protocols. We accept Visa, Mastercard, American Express, Maestro, Apple Pay, and Google Pay.
- Where is Lorey New York based? Lorey New York is operated by E-com MM, a company registered in the Netherlands (Sparrenweg 27, 4814AT Breda). Our warehouse is located at 656 Canion St, United States.
- How can I contact customer support? You can reach us by email at info@lorey-newyork.com or by phone at +1 332 255 5407. Our team is available Monday–Friday, 9:00 AM–5:00 PM EST. We are closed on weekends.
- Can I change or cancel my order after placing it? If you need to make changes or cancel your order, please contact us as soon as possible at info@lorey-newyork.com. We'll do our best to accommodate requests before the order is dispatched.
- I received a damaged or incorrect item — what should I do? We're sorry to hear that! Please contact us within 30 days of delivery at info@lorey-newyork.com with your order number and a photo of the issue. We'll resolve it promptly with a replacement or refund.